Orders are processed within 1-2 business days. Standard shipping within the USA takes 5-7 business days. International orders typically arrive within 7-14 business days.

Yes! We offer free standard shipping on all US orders over a qualifying amount. The exact threshold will be displayed at checkout.

Yes, we ship to Canada, United Kingdom, Australia, New Zealand, Europe, and select other countries. Shipping times and rates are calculated at checkout.

Once your order ships, you'll receive a tracking number via email. You can track your package anytime using the link provided. Tracking may take 24-48 hours to update after the first scan.

If your tracking shows "Delivered" but you haven't received it, first check with neighbors and wait 24-48 hours. If still missing, contact us immediately and we'll open a case with the carrier.

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging. Please contact us to start the return process.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method.

For most returns, the customer is responsible for return shipping costs. If we made an error (wrong item, damaged product), we will cover the return shipping.

We're so sorry! Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll arrange a replacement or full refund immediately.

Yes! All Zorelle Beauty products are 100% cruelty-free. We never test on animals and only partner with suppliers who share our values.

Many of our products are formulated with gentle, skin-loving ingredients. However, we always recommend checking the full ingredient list and doing a patch test before full application.

Yes! Gift wrapping is available at checkout for an additional $3.99. You can also include a personalized message.

We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay. All payments are processed securely.

Please contact us within 1 hour of placing your order. Once an order is processed or shipped, changes may not be possible.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.

No, you can checkout as a guest. However, creating an account gives you faster checkout, order history, and exclusive offers.

Click "Forgot Password" on the login page. We'll send you a link to reset your password securely.