Shipping policy
Shipping Policy — Zorelle Beauty Store
:root {
--rose: #c9847a;
--blush: #f5ece8;
--deep: #2b1f1e;
--muted: #7a6360;
--line: #e8d8d4;
--white: #fffaf9;
}
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
body {
background: var(--white);
color: var(--deep);
font-family: 'Jost', sans-serif;
font-weight: 300;
font-size: 16px;
line-height: 1.85;
}
/* ── HEADER ── */
.sp-header {
background: var(--deep);
text-align: center;
padding: 72px 24px 60px;
position: relative;
overflow: hidden;
}
.sp-header::before {
content: '';
position: absolute;
top: -60px; left: 50%;
transform: translateX(-50%);
width: 400px; height: 400px;
border-radius: 50%;
background: radial-gradient(circle, rgba(201,132,122,0.12), transparent 70%);
}
.sp-header .brand {
font-family: 'Cormorant Garamond', serif;
font-size: 13px;
font-weight: 600;
letter-spacing: 0.4em;
text-transform: uppercase;
color: var(--rose);
margin-bottom: 18px;
}
.sp-header h1 {
font-family: 'Cormorant Garamond', serif;
font-size: clamp(36px, 7vw, 62px);
font-weight: 700;
color: var(--white);
line-height: 1.1;
margin-bottom: 20px;
}
.sp-header .tagline {
font-family: 'Cormorant Garamond', serif;
font-size: 20px;
font-style: italic;
color: #c4a8a4;
max-width: 460px;
margin: 0 auto;
}
.sp-header .divider {
width: 48px;
height: 1px;
background: var(--rose);
margin: 28px auto 0;
}
/* ── BODY ── */
.sp-body {
max-width: 820px;
margin: 0 auto;
padding: 72px 28px 100px;
}
/* ── QUICK SUMMARY CARDS ── */
.summary-grid {
display: grid;
grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
gap: 16px;
margin-bottom: 64px;
}
.summary-card {
background: var(--blush);
border-radius: 6px;
padding: 24px 20px;
text-align: center;
}
.summary-card .s-icon { font-size: 26px; margin-bottom: 10px; }
.summary-card .s-title {
font-family: 'Cormorant Garamond', serif;
font-size: 19px;
font-weight: 700;
color: var(--rose);
margin-bottom: 6px;
}
.summary-card p { font-size: 13.5px; color: var(--muted); margin: 0; }
/* ── SECTION ── */
.sp-section {
margin-bottom: 56px;
padding-bottom: 56px;
border-bottom: 1px solid var(--line);
}
.sp-section:last-of-type { border-bottom: none; }
.sp-section .sec-label {
font-size: 11px;
letter-spacing: 0.35em;
text-transform: uppercase;
color: var(--rose);
font-weight: 500;
margin-bottom: 10px;
}
.sp-section h2 {
font-family: 'Cormorant Garamond', serif;
font-size: clamp(24px, 4vw, 34px);
font-weight: 700;
color: var(--deep);
line-height: 1.2;
margin-bottom: 20px;
}
.sp-section p {
font-size: 15.5px;
color: #4a3a38;
margin-bottom: 14px;
}
/* ── SHIPPING TABLE ── */
.shipping-table {
width: 100%;
border-collapse: collapse;
margin: 20px 0;
font-size: 15px;
}
.shipping-table th {
background: var(--deep);
color: var(--white);
font-family: 'Cormorant Garamond', serif;
font-size: 16px;
font-weight: 600;
padding: 14px 18px;
text-align: left;
letter-spacing: 0.05em;
}
.shipping-table td {
padding: 13px 18px;
border-bottom: 1px solid var(--line);
color: #4a3a38;
vertical-align: top;
}
.shipping-table tr:last-child td { border-bottom: none; }
.shipping-table tr:nth-child(even) td { background: var(--blush); }
.shipping-table td strong { color: var(--deep); font-weight: 500; }
/* ── HIGHLIGHT BOX ── */
.highlight-box {
background: var(--blush);
border-left: 3px solid var(--rose);
padding: 24px 28px;
border-radius: 4px;
margin: 24px 0;
font-size: 15.5px;
color: var(--deep);
}
.highlight-box strong {
font-family: 'Cormorant Garamond', serif;
font-size: 19px;
font-weight: 700;
display: block;
margin-bottom: 8px;
color: var(--rose);
}
/* ── LIST ── */
ul.sp-list {
list-style: none;
padding: 0;
margin: 14px 0;
}
ul.sp-list li {
font-size: 15.5px;
color: #4a3a38;
padding: 9px 0 9px 24px;
position: relative;
border-bottom: 1px solid var(--line);
}
ul.sp-list li:last-child { border-bottom: none; }
ul.sp-list li::before {
content: '';
position: absolute;
left: 0; top: 50%;
transform: translateY(-50%);
width: 7px; height: 7px;
border-radius: 50%;
background: var(--rose);
}
ul.sp-list li strong { font-weight: 500; color: var(--deep); }
/* ── CONTACT CARD ── */
.contact-card {
background: var(--deep);
border-radius: 8px;
padding: 40px;
color: var(--white);
text-align: center;
margin-top: 16px;
}
.contact-card h3 {
font-family: 'Cormorant Garamond', serif;
font-size: 28px;
font-weight: 700;
color: var(--rose);
margin-bottom: 12px;
}
.contact-card p { color: #c4a8a4; font-size: 15px; margin-bottom: 20px; }
.contact-card .contact-row { font-size: 15px; color: #e8d8d4; margin-bottom: 10px; }
.contact-card .contact-row span {
color: var(--rose);
font-weight: 500;
font-size: 12px;
letter-spacing: 0.1em;
text-transform: uppercase;
margin-right: 8px;
}
/* ── FOOTER ── */
.sp-footer {
text-align: center;
margin-top: 72px;
padding-top: 36px;
border-top: 1px solid var(--line);
}
.sp-footer .tagline {
font-family: 'Cormorant Garamond', serif;
font-size: 22px;
font-style: italic;
color: var(--rose);
margin-bottom: 8px;
}
.sp-footer p { font-size: 13px; color: var(--muted); }
@media (max-width: 540px) {
.sp-body { padding: 44px 18px 72px; }
.contact-card { padding: 28px 20px; }
.summary-grid { grid-template-columns: 1fr 1fr; }
.shipping-table th, .shipping-table td { padding: 10px 12px; font-size: 14px; }
}
Zorelle
Shipping Policy
"Fast, reliable delivery — straight to your door."
USA Delivery
5–7 business days to anywhere in the United States.
International
7–14 business days for international orders worldwide.
Order Processing
Orders are processed within 1–2 business days of purchase.
Order Tracking
Tracking info sent to your email once your order ships.
Overview
How We Ship Your Orders
At Zorelle, we know how exciting it is to receive a new beauty order — so we work hard to get your products to you as quickly and safely as possible. Every order is carefully packed and shipped with love.
Below you'll find everything you need to know about our shipping process, timelines, and costs.
Processing Time
When Will My Order Be Shipped?
All orders are processed within 1–2 business days after your payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Please Note
Processing time is separate from shipping time. Your total delivery time = processing time + shipping time. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility.
Delivery Timeframes
Shipping Times & Rates
We ship to all 50 US states and select international destinations. Here's a full breakdown:
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| United States (Standard) | 5–7 Business Days | Calculated at checkout |
| United States (Expedited) | 2–3 Business Days | Calculated at checkout |
| Canada | 7–14 Business Days | Calculated at checkout |
| United Kingdom | 7–14 Business Days | Calculated at checkout |
| Australia & New Zealand | 7–14 Business Days | Calculated at checkout |
| Europe | 7–14 Business Days | Calculated at checkout |
| Rest of World | 7–14 Business Days | Calculated at checkout |
Free Shipping
We offer free standard shipping on all US orders over a qualifying amount. The exact threshold will be displayed at checkout. Take advantage of this offer and stock up on your Zorelle favorites!
Order Tracking
Track Your Order
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package in real time.
- Tracking emails are sent within 24 hours of shipment
- Tracking may take 24–48 hours to update after the first scan
- If you haven't received a tracking email, check your spam/junk folder
- Still can't find it? Email us and we'll locate your order immediately
Delays & Exceptions
What If My Order Is Late?
While we do our best to ensure timely delivery, occasional delays can happen due to:
- High order volumes during holidays or sales events
- Carrier delays beyond our control (weather, customs, etc.)
- Incorrect or incomplete shipping address provided at checkout
- International customs clearance procedures
If your order is significantly delayed beyond the estimated timeframe, please don't hesitate to contact us — we'll investigate and resolve it for you promptly.
Address Issues
Wrong Address? Act Fast.
Please double-check your shipping address before completing your order. If you realize you've made an error, contact us at beautyzorelle@gmail.com immediately.
We can update your address only if your order has not yet been shipped. Once an order is in transit, we are unable to redirect it. Zorelle is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
My Package Is Missing — What Now?
If your tracking shows "Delivered" but you haven't received your package:
- Check around your property and with neighbors
- Wait 24–48 hours — sometimes carriers mark packages as delivered early
- Contact your local post office or carrier with your tracking number
- If still unresolved, email us at beautyzorelle@gmail.com and we'll open a case on your behalf
Stolen Packages
Zorelle is not responsible for packages that are confirmed delivered and subsequently stolen. We recommend requesting a signature delivery option at checkout for high-value orders, or shipping to a secure location.
Need Help?
Contact Our Shipping Team
Have a question about your shipment? We're always here to help.
Zorelle Customer Support
Reach out and we'll respond within 2 business days.
Email beautyzorelle@gmail.com
Address 1942 Broadway St, Suite 314C, Boulder, CO 80302, United States