Refund policy
:root { --rose: #c9847a; --blush: #f5ece8; --deep: #2b1f1e; --muted: #7a6360; --line: #e8d8d4; --white: #fffaf9; } *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; } body { background: var(--white); color: var(--deep); font-family: 'Jost', sans-serif; font-weight: 300; font-size: 16px; line-height: 1.85; } /* ── HEADER ── */ .rp-header { background: var(--deep); text-align: center; padding: 72px 24px 60px; position: relative; overflow: hidden; } .rp-header::before { content: ''; position: absolute; top: -60px; left: 50%; transform: translateX(-50%); width: 400px; height: 400px; border-radius: 50%; background: radial-gradient(circle, rgba(201,132,122,0.12), transparent 70%); } .rp-header .brand { font-family: 'Cormorant Garamond', serif; font-size: 13px; font-weight: 600; letter-spacing: 0.4em; text-transform: uppercase; color: var(--rose); margin-bottom: 18px; } .rp-header h1 { font-family: 'Cormorant Garamond', serif; font-size: clamp(36px, 7vw, 62px); font-weight: 700; color: var(--white); line-height: 1.1; margin-bottom: 20px; } .rp-header .tagline { font-family: 'Cormorant Garamond', serif; font-size: 20px; font-style: italic; color: #c4a8a4; max-width: 460px; margin: 0 auto; } .rp-header .divider { width: 48px; height: 1px; background: var(--rose); margin: 28px auto 0; } /* ── BODY ── */ .rp-body { max-width: 820px; margin: 0 auto; padding: 72px 28px 100px; } /* ── QUICK SUMMARY CARDS ── */ .summary-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 16px; margin-bottom: 64px; } .summary-card { background: var(--blush); border-radius: 6px; padding: 24px 20px; text-align: center; } .summary-card .s-icon { font-size: 26px; margin-bottom: 10px; } .summary-card .s-title { font-family: 'Cormorant Garamond', serif; font-size: 19px; font-weight: 700; color: var(--rose); margin-bottom: 6px; } .summary-card p { font-size: 13.5px; color: var(--muted); margin: 0; } /* ── SECTION ── */ .rp-section { margin-bottom: 56px; padding-bottom: 56px; border-bottom: 1px solid var(--line); } .rp-section:last-of-type { border-bottom: none; } .rp-section .sec-label { font-size: 11px; letter-spacing: 0.35em; text-transform: uppercase; color: var(--rose); font-weight: 500; margin-bottom: 10px; } .rp-section h2 { font-family: 'Cormorant Garamond', serif; font-size: clamp(24px, 4vw, 34px); font-weight: 700; color: var(--deep); line-height: 1.2; margin-bottom: 20px; } .rp-section p { font-size: 15.5px; color: #4a3a38; margin-bottom: 14px; } /* ── HIGHLIGHT BOX ── */ .highlight-box { background: var(--blush); border-left: 3px solid var(--rose); padding: 24px 28px; border-radius: 4px; margin: 24px 0; font-size: 15.5px; color: var(--deep); } .highlight-box strong { font-family: 'Cormorant Garamond', serif; font-size: 19px; font-weight: 700; display: block; margin-bottom: 8px; color: var(--rose); } /* ── LIST ── */ ul.rp-list { list-style: none; padding: 0; margin: 14px 0; } ul.rp-list li { font-size: 15.5px; color: #4a3a38; padding: 9px 0 9px 24px; position: relative; border-bottom: 1px solid var(--line); } ul.rp-list li:last-child { border-bottom: none; } ul.rp-list li::before { content: ''; position: absolute; left: 0; top: 50%; transform: translateY(-50%); width: 7px; height: 7px; border-radius: 50%; background: var(--rose); } ul.rp-list li strong { font-weight: 500; color: var(--deep); } /* ── STEPS ── */ .steps { margin-top: 20px; counter-reset: step; } .step { display: flex; gap: 20px; align-items: flex-start; margin-bottom: 20px; } .step-num { min-width: 40px; height: 40px; border-radius: 50%; background: var(--rose); color: var(--white); font-family: 'Cormorant Garamond', serif; font-size: 18px; font-weight: 700; display: flex; align-items: center; justify-content: center; flex-shrink: 0; } .step-content .step-title { font-weight: 500; font-size: 15.5px; color: var(--deep); margin-bottom: 4px; } .step-content p { font-size: 14.5px; color: var(--muted); margin: 0; } /* ── NOT ELIGIBLE BOX ── */ .not-eligible { background: #fdf0ee; border: 1px solid #e8c4be; border-radius: 6px; padding: 24px 28px; margin-top: 16px; } .not-eligible .ne-title { font-family: 'Cormorant Garamond', serif; font-size: 20px; font-weight: 700; color: var(--rose); margin-bottom: 12px; } /* ── CONTACT CARD ── */ .contact-card { background: var(--deep); border-radius: 8px; padding: 40px; color: var(--white); text-align: center; margin-top: 16px; } .contact-card h3 { font-family: 'Cormorant Garamond', serif; font-size: 28px; font-weight: 700; color: var(--rose); margin-bottom: 12px; } .contact-card p { color: #c4a8a4; font-size: 15px; margin-bottom: 20px; } .contact-card .contact-row { font-size: 15px; color: #e8d8d4; margin-bottom: 10px; } .contact-card .contact-row span { color: var(--rose); font-weight: 500; font-size: 12px; letter-spacing: 0.1em; text-transform: uppercase; margin-right: 8px; } /* ── FOOTER ── */ .rp-footer { text-align: center; margin-top: 72px; padding-top: 36px; border-top: 1px solid var(--line); } .rp-footer .tagline { font-family: 'Cormorant Garamond', serif; font-size: 22px; font-style: italic; color: var(--rose); margin-bottom: 8px; } .rp-footer p { font-size: 13px; color: var(--muted); } @media (max-width: 540px) { .rp-body { padding: 44px 18px 72px; } .contact-card { padding: 28px 20px; } .summary-grid { grid-template-columns: 1fr 1fr; } }
Refund Policy
Return requests must be submitted within 7 days of receiving your order.
Eligible items receive a full refund to your original payment method.
Prefer a different product? We offer exchanges on eligible items too.
Just email us and we'll guide you through every step.
Our Commitment to Your Satisfaction
At Zorelle, every product we sell is chosen with care — but we understand that sometimes things don't go as expected. If you're not completely satisfied with your purchase, we're here to make it right.
We offer a straightforward 7-day return and refund policy, because we believe shopping with us should always feel safe and risk-free.
What Can Be Returned
To qualify for a refund or exchange, your item must meet the following conditions:
- Return request submitted within 7 days of delivery
- Item is unused, unopened, and in its original packaging
- Item is not damaged due to customer handling
- Original receipt or order confirmation is available
- Item was purchased directly from Zorelle's official store
- Opened or used beauty products (for hygiene reasons)
- Items marked as Final Sale or Non-Returnable
- Gift cards and store credits
- Items returned after the 7-day window
- Items damaged due to misuse or improper storage
How to Submit a Return Request
Our return process is simple. Follow these steps and we'll take care of the rest:
Send an email to beautyzorelle@gmail.com with your order number and reason for return. Include a photo if the item arrived damaged or incorrect.
Our team will review your request and respond within 2 business days with instructions and a return authorization.
Pack the item securely and ship it to our address. We recommend using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Once we receive and inspect the item, your refund will be processed within 5–7 business days to your original payment method. For exchanges, your new item will be shipped promptly.
Refund Details
- Approved refunds are issued to your original payment method
- Processing time: 5–7 business days after we receive your return
- Original shipping charges are non-refundable
- Return shipping cost is the customer's responsibility (unless item was wrong or damaged)
- You will receive an email confirmation once your refund has been processed
Did Something Go Wrong?
We take quality control seriously — but if your order arrived damaged, defective, or incorrect, we sincerely apologize and will make it right immediately.
Want a Different Product?
We're happy to offer exchanges on eligible items within the 7-day window. Simply let us know which product you'd like instead when you contact us, and we'll do our best to accommodate your request based on current availability.
If the exchange item is of higher value, you will be asked to pay the difference. If it's lower, the remaining amount will be refunded to you.
Contact Our Support Team
Have a question about your return or refund? We're always happy to help.
Zorelle Customer Support
Reach out to us and we'll respond within 2 business days.