Shipping Policy — Zorelle Beauty Store
Shipping Policy
5–7 business days to anywhere in the United States.
7–14 business days for international orders worldwide.
Orders are processed within 1–2 business days of purchase.
Tracking info sent to your email once your order ships.
How We Ship Your Orders
At Zorelle, we know how exciting it is to receive a new beauty order — so we work hard to get your products to you as quickly and safely as possible. Every order is carefully packed and shipped with love.
Below you'll find everything you need to know about our shipping process, timelines, and costs.
When Will My Order Be Shipped?
All orders are processed within 1–2 business days after your payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times & Rates
We ship to all 50 US states and select international destinations. Here's a full breakdown:
| Destination | Delivery Time | Shipping Cost |
|---|---|---|
| United States (Standard) | 5–7 Business Days | Calculated at checkout |
| United States (Expedited) | 2–3 Business Days | Calculated at checkout |
| Canada | 7–14 Business Days | Calculated at checkout |
| United Kingdom | 7–14 Business Days | Calculated at checkout |
| Australia & New Zealand | 7–14 Business Days | Calculated at checkout |
| Europe | 7–14 Business Days | Calculated at checkout |
| Rest of World | 7–14 Business Days | Calculated at checkout |
Track Your Order
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package in real time.
- Tracking emails are sent within 24 hours of shipment
- Tracking may take 24–48 hours to update after the first scan
- If you haven't received a tracking email, check your spam/junk folder
- Still can't find it? Email us and we'll locate your order immediately
What If My Order Is Late?
While we do our best to ensure timely delivery, occasional delays can happen due to:
- High order volumes during holidays or sales events
- Carrier delays beyond our control (weather, customs, etc.)
- Incorrect or incomplete shipping address provided at checkout
- International customs clearance procedures
If your order is significantly delayed beyond the estimated timeframe, please don't hesitate to contact us — we'll investigate and resolve it for you promptly.
Wrong Address? Act Fast.
Please double-check your shipping address before completing your order. If you realize you've made an error, contact us at beautyzorelle@gmail.com immediately.
We can update your address only if your order has not yet been shipped. Once an order is in transit, we are unable to redirect it. Zorelle is not responsible for orders delivered to an incorrect address provided by the customer.
My Package Is Missing — What Now?
If your tracking shows "Delivered" but you haven't received your package:
- Check around your property and with neighbors
- Wait 24–48 hours — sometimes carriers mark packages as delivered early
- Contact your local post office or carrier with your tracking number
- If still unresolved, email us at beautyzorelle@gmail.com and we'll open a case on your behalf
Contact Our Shipping Team
Have a question about your shipment? We're always here to help.
Zorelle Customer Support
Reach out and we'll respond within 2 business days.